7 Questions to Ask Moving Companies


You are moving but you are not familiar with the right way to get a quote. Take it from a professional, there is a right and a wrong way to do it. But do not worry. We can help! We will take you through every step in the process of hiring a moving company for your move. Here are the questions you MUST ask the moving companies, and the kinds of answers a good moving company should give you. You are not looking for just the right answer, but how the question is answered. If you want a caring and meticulous company, you should get caring and meticulous answers. If you are ready to go, please fill out our Transport quote form to receive a quote for your move.

1) How much experience do you have giving moving estimates? You want someone with experience. Experience should be one of your highest priorities when choosing a moving company. Ask the salesperson about their background. If they have been a driver or if they have worked in some other aspect of the moving process usually means you will get a more accurate quote. Salespeople love to talk, if they are unwilling to discuss their experience, take that as a red flag.

2) How long have you been a company? Moving companies that are providing good service to their customers will have a long history of doing so. Though it is good insight into a companies ethics, do not base your decision on a companies time-in-business alone.

3) What different types of pricing options or estimates do you offer? The moving companies representative can tell you a lot about the moving company itself—by how knowledgeable and willing they are to take the time to explain your options. If someone rushes through the explanation or seems to not understand the options and how they might apply to your move, take this as another red-flag.

4) What is my delivery schedule? You want the answer to be realistic. For long-distance moves especially, it can be difficult to be precise to the exact day. Beware of anyone who offers dates that seem just a bit too good too be true.

5) Has your company ever done any repeat work for businesses in the area? If the moving company does a lot of repeat relocation work for a particular business, it is a good sign they consistently do quality work.

6) How will you handle (Piece of furniture)? If you are moving a cumbersome or valued object, find out how it will be moved. Again, this is another test of the moving consultant’s knowledge, as well as a test of how you can expect to be treated. You want a thoughtful and complete answer. If you get one, chances are good this is a company that cares about the customer and their possessions.

7) The last question is for you, the mover: Is the sales representative just telling you what you want to hear? This can be a tough call. For example, if the moving consultant makes a suggestion that is different than your thinking. Did what they say make sense? If it did, it's a good sign the salesperson is someone looking out for your interests.

After these questions have been asked take some time to compare would-be movers. The biggest mistake that most people make is deciding solely based upon price. Don't let price be your only guide; In most cases “You get what you pay for,” so you be the judge. Finally a very elementary but important consideration: which moving consultant worked the hardest for your business? If a company is willing to work hard for you business, then they will be willing to work hard for you.