MOST ASKED QUESTIONS ABOUT AUTO TRANSPORT
We put this section together to try and give you the answers you’re looking for quick and easy.
HOW LONG DOES IT TAKE TO SHIP MY VEHICLE?
Understanding the amount of time it takes to deliver your vehicle after pickup.Here are some examples of delivery times, these times are estimated and should not be considered as guaranteed.
East coast to west coast or west to east approximately 7-14 days
Central US to east coast or central to west coast approximately 5-8 days
Southern states to northern states or north to south approximately 5-8 days
Within your state pickup and deliveries are approximately 1 to 3 days
East coast to Hawaii is approximately 20 to 30 days.
West coast to Hawaii is approximately 10 to 20 days.
Keep in mind that these times are averages and can change to different situations. For example if your car is not picking up or delivering to a major city we may have to put it on a second truck and this could cause a delay.
IS YOUR SHIPPING SERVICE DOOR TO DOOR?
Yes, the truck driver will get as close to your door as he can legally and safely. Many cities have restrictions on large trucks that prohibit them from driving into some residential areas. Auto transport trucks are big and need lots of space to maneuver and turn around. If your home is restricted by narrow streets, low-hanging trees, low bridges, speed bumps or tight turns, the driver may ask you to meet the truck at a nearby destination.
HOW FAR IN ADVANCE SHOULD I SCHEDULE THE SHIPPING OF MY VEHICLE?
Next-day shipping is available at a premium price, but we recommend that you schedule your car transport as far out as you can. This is to ensure a smooth pick-up and delivery.
DO I NEED INSURANCE COVERAGE FOR MY VEHICLE?
Make sure your vehicle is insured! Our transporters carry coverage for your vehicle, but if the insurance company denies the claim for any reason, you don’t want to be stuck with the bill or fighting the insurance company on your own.
WHAT FORMS OF PAYMENT ARE ACCEPTED?
Visa, MasterCard, American Express and Discover will be accepted. No personal checks and no business checks will be accepted. Our drivers cannot accept cash on delivery due to issues in the past of being robbed or misplacing it. Payment must be arranged prior to pickup. We will charge your card the day of pickup, unless pickup is on the weekend and then we will charge your card the Friday before.
CAN I LEAVE PERSONAL ITEMS IN MY VEHICLE DURING SHIPPING?
We will allow up to 100lbs in the trunk, however The US Department of Transport prohibits the carrying of personal items on a truck licensed only for carrying automobiles. By violating this federal law, our company can be fined up to $10,000. All personal belongings that are left inside the vehicle will not be insured and our company is not responsible for missing or damaged items.
WHAT IS THE DIFFERENCE BETWEEN A OPEN OR ENCLOSED CARRIER?
Open Carrier
This is shipping that does not protect your vehicle from the elements. Your vehicle is exposed to the weather, but we can fit more vehicles on our truck and this lowers the cost of transport. Damages from the elements are rare, but can occur. Most people are willing to take the small risk to save a considerable amount of money.
Enclosed Carrier
This is shipping that protects your vehicle from the elements. Going enclosed can protect your vehicle from weather, rocks and theft. In most cases an enclosed carrier will cost double of what it would cost to ship on an open carrier. These drivers have more experience with high-end vehicles.
1. How much does it cost to ship a car?
The cost depends on factors like distance, vehicle size, shipping method (open or enclosed), and the time of year. On average, shipping a car within the U.S. costs between $500 and $1,500.
2. How long does it take to ship a car?
Shipping time depends on the distance. Generally, coast-to-coast shipping can take 7-10 days, while shorter distances might take 1-5 days.
3. What factors affect the cost of shipping a car?
Key factors include distance, vehicle size, weight, type of transport (open or enclosed), pickup and delivery locations, season, and fuel prices.
4. How do I choose the best car shipping company?
Look for a company with positive reviews, proper licensing and insurance, competitive pricing, and good customer service.
5. What types of car shipping services are available?
The main types are open transport (most common and cost-effective) and enclosed transport (offers more protection).
6. Is it safe to ship my car?
Yes, reputable car shipping companies are regulated and insured, and they use experienced drivers to transport vehicles safely.
7. What is the difference between open and enclosed car transport?
Open transport is more affordable but exposes the car to the elements, while enclosed transport offers protection from weather and road debris but is more expensive.
8. How is the price for shipping a car calculated?
Prices are based on factors like the distance, vehicle type, transport method, fuel costs, and season.
9. Do I need to be present when my car is picked up or delivered?
Yes, either you or a designated representative should be present to inspect the car and sign the Bill of Lading.
10. How do I prepare my car for shipping?
Clean your car, remove personal items, disable the alarm, and ensure it has about a quarter tank of fuel. Also, take photos for documentation.
11. Is door-to-door car shipping available?
Yes, most car shipping companies offer door-to-door service, where they pick up and deliver the car as close to your specified locations as possible.
12. Can I ship a car that isn’t running?
Yes, but you must inform the shipping company, as special equipment will be needed, which could incur additional costs.
13. What documents are needed to ship a car?
Typically, you need the vehicle registration, proof of insurance, and photo ID. The shipping company may also provide a Bill of Lading.
14. How do I know if my car is insured during shipping?
Reputable shipping companies provide insurance coverage for your vehicle during transit. Always ask for proof of coverage and understand the policy details.
15. What is a Bill of Lading, and why is it important?
A Bill of Lading is a receipt and inspection report that outlines the condition of your vehicle before and after shipping. It is crucial for insurance claims if there is damage.
16. Can I track my vehicle during shipping?
Many car shipping companies offer tracking services via GPS or customer service updates.
17. Are there any restrictions on what I can pack in my car?
Most shipping companies do not allow personal items due to insurance regulations. Items inside the car may not be covered by insurance in case of loss or damage.
18. What happens if my car is damaged during shipping?
If damage occurs, document it immediately on the Bill of Lading and notify the shipping company. The company’s insurance should cover any damage.
19. Can I ship multiple cars at once?
Yes, most car shipping companies can transport multiple vehicles simultaneously.
20. Do I need to have insurance to ship my car?
While the shipping company provides insurance for the car during transit, it’s advisable to keep your own insurance active.
21. What payment methods are accepted by car shipping companies?
Most companies accept credit cards, checks, and wire transfers. Some may require a deposit upfront.
22. Can I change my shipping date?
Yes, but it’s best to notify the shipping company as soon as possible. Fees may apply depending on the timing.
23. Is there a refund policy if I cancel my order?
Many companies offer partial or full refunds depending on the cancellation timing. Check the company’s cancellation policy.
24. What is terminal-to-terminal shipping?
This service involves dropping off and picking up the vehicle at a specified terminal instead of door-to-door service. It is usually cheaper but less convenient.
25. Can I ship a car internationally?
Yes, international car shipping is available, but it involves more paperwork, customs regulations, and higher costs.
26. How do I check a car shipping company’s credentials?
Check for licensing with the Department of Transportation (DOT) and the Federal Motor Carrier Safety Administration (FMCSA). Look for customer reviews and ratings.
27. Is there a weight limit for shipping a car?
There is no strict weight limit for cars, but heavier vehicles may incur additional fees.
28. What is expedited car shipping?
Expedited shipping prioritizes your car for faster pickup and delivery, but it usually comes at a higher cost.
29. Can I ship a modified or classic car?
Yes, but you may want to use enclosed transport for added protection, especially for high-value or modified vehicles.
30. What if I am not available during delivery?
You can designate someone else to receive the vehicle on your behalf, provided they have proper identification and are aware of the process.
31. How far in advance should I schedule my car shipment?
It is best to schedule your shipment 1-2 weeks in advance to ensure availability and better rates.
32. Can I ship a car with expired registration?
Yes, you can, but check with the shipping company and ensure that your vehicle meets state requirements for transit.
33. How should I inspect my car before shipping?
Thoroughly clean the car, take detailed photos of its condition, and document any existing damage.
34. Can I ship a leased or financed car?
Yes, but inform the leasing or financing company, as they may have specific requirements or permissions.
35. Are there any special requirements for shipping a luxury or exotic car?
Luxury or exotic cars are often shipped using enclosed transport for maximum protection, and additional insurance may be needed.
36. What is the difference between a broker and a carrier?
A broker arranges the transport of your vehicle with a carrier who owns the trucks and does the actual shipping.
37. Can I ship a motorcycle or RV?
Yes, many companies also specialize in shipping motorcycles, RVs, and other types of vehicles.
38. Do car shipping rates vary by season?
Yes, rates can vary due to demand, with summer being the peak season and generally more expensive.
39. What are some common hidden fees in car shipping?
Watch out for fees related to expedited shipping, remote location pickups, additional insurance, and oversized vehicles.
40. What should I do if the shipping company delays the delivery?
Contact the company to get an update and ask for compensation if the delay exceeds the agreed-upon window.
41. Can I ship my car if it is fully loaded with belongings?
Most companies do not allow shipping fully loaded cars due to safety and insurance regulations.
42. What is the best time of year to ship a car?
Spring and fall are generally considered the best times, as demand is lower and weather conditions are more favorable.
43. How can I reduce the cost of shipping my car?
Consider flexible pickup and delivery dates, use terminal-to-terminal shipping, or opt for open transport.
44. Do I need to wash my car before shipping?
Yes, washing your car before shipping allows for a more accurate inspection and documentation of its condition.
45. Can I ship a car that has been lowered or modified?
Yes, but notify the shipping company about the modifications, as special equipment may be needed.
46. Will my car be driven during shipping?
Your car may be driven on and off the transport truck but will not be driven beyond that.
47. What if my car doesn’t start upon delivery?
If your car does not start upon delivery, check the battery and other essentials. Contact the shipping company if you suspect damage.
48. Can I request a specific pickup or delivery date?
Yes, but this may incur additional costs, especially for expedited services.
49. Is car shipping affected by weather?
Yes, severe weather conditions can delay car shipping or damage vehicles. Enclosed transport offers more protection.
50. What happens if the shipping truck breaks down?
The company should provide an alternative solution or vehicle for completing the transport, but delivery may be delayed.